Guest Services Associate - Service Center
Rosewood Hotels and Resorts
Job Description The Guest Services Associate - Service Center serves as the primary contact for all calls and guest requests.
Key Responsibilities: Responsible in resolving phone related issues promptly,Assisting guests and associates efficiently and professionally. Follow up to ensure satisfaction and desired outcomes. Daily completion of all record sheets, filled out correctly and compliance. Answer all calls in an intuitive, refined and engaging telephone etiquette at all times. Assist with reservation and order requests, collaborating with other divisions as needed. Qualifications and Skills:Prior experience in a similar role or within luxury hospitality is preferred.Proficiency in German and English is required; proficiency in additional languages is a strong advantage.Ability to anticipate and understand guest needs to deliver exceptional service.Collaborate effectively with colleagues in a fast-paced environment.
Key Responsibilities: Responsible in resolving phone related issues promptly,Assisting guests and associates efficiently and professionally. Follow up to ensure satisfaction and desired outcomes. Daily completion of all record sheets, filled out correctly and compliance. Answer all calls in an intuitive, refined and engaging telephone etiquette at all times. Assist with reservation and order requests, collaborating with other divisions as needed. Qualifications and Skills:Prior experience in a similar role or within luxury hospitality is preferred.Proficiency in German and English is required; proficiency in additional languages is a strong advantage.Ability to anticipate and understand guest needs to deliver exceptional service.Collaborate effectively with colleagues in a fast-paced environment.
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