**Description:** The role of a Guest Services Associate is to generate sales both over the phone and/or via several written communication (emails/chat etc.) for Hyatt properties worldwide in a professional manner by offering relevant recommendations on hotel reservations to enhance guests’ stay experiences. The Associate will utilize acceptable interaction framework and standards to connect with the guests/customers in order to create a memorable, personalized and differentiated experience with Hyatt. The Guest Services Associate will also help to create brand awareness and promote World of Hyatt Loyalty Program by handling queries of the program or assist with its members’ account queries. **Qualifications:** Experience •1-2 years experience in frontline role customer service role with strong knowledge and understanding of hotel reservation processes and procedures is preferred •1-2 years of experience in contact centers customer service role is preferred Education •College Diploma or above Certificates, Licenses, Registrations •N/A Computer Skills Needed to Perform this Job •Good typing speed with high degree of accuracy Additional Comments and Requirements •Good written and oral communication skils, specific to customer facing interactions. Writes and speaks clearly and concisely, presents information clearly and with confidence. •Excellent command of English (written and oral) and fluency in Korean. •A self-motivated, proactive individual and good team player. •Natural disposition to be helpful and willingness to go the extra step for both internal and external customers. •Ability to develop creative solutions and innovative ideas that can positively impact overall interaction with the guest/customer. •Attention to details and accuracy. **Primary Location:** KR-11-Seoul **Organization:** Global Care Center - Seoul Hub **Job Level:** Full-time **Job:** Global Care Center **Req ID:** SEO002196 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.