The role of aGuest ServicesAssociateis to generate sales both over the phone and/or via several written communication (emails/chat etc.) for Hyattproperties worldwide in a professional manner by offering relevant recommendations on hotel reservations to enhance guests’ stay experiences.The Associate will utilize acceptable interaction framework and standards to connect with the guests/customers in order to create a memorable, personalized and differentiated experience with Hyatt.

TheGuest ServicesAssociate willalsohelp to create brand awareness and promote World of Hyatt Loyalty Program by handling queries of the program or assist with its members’ account queries.

The role of aGuest ServicesAssociateis to generate sales both over the phone and/or via several written communication (emails/chat etc.) for Hyattproperties worldwide in a professional manner by offering relevant recommendations on hotel reservations to enhance guests’ stay experiences.The Associate will utilize acceptable interaction framework and standards to connect with the guests/customers in order to create a memorable, personalized and differentiated experience with Hyatt.

TheGuest ServicesAssociate willalsohelp to create brand awareness and promote World of Hyatt Loyalty Program by handling queries of the program or assist with its members’ account queries.

Experience
•1-2 years experience in frontline role customer service role with strong knowledge and understanding of hotel reservation processes and

procedures is preferred
•1-2 years of experience in contact centers customer service role is preferred

Education
•College Diploma or above

Certificates, Licenses, Registrations
•N/A

Computer Skills Needed to Perform this Job
•Good typing speed with high degree of accuracy

Additional Comments and Requirements
•Good written and oral communication skils, specific to customer facing interactions. Writes and speaks clearly and concisely, presents information clearly and with confidence.
•Excellent command of English (written and oral) and fluency in Korean.
•A self-motivated, proactive individual and good team player.
•Natural disposition to be helpful and willingness to go the extra step for both internal and external customers.
•Ability to develop creative solutions and innovative ideas that can positively impact overall interaction with the guest/customer.
•Attention to details and accuracy.

Experience
•1-2 years experience in frontline role customer service role with strong knowledge and understanding of hotel reservation processes and

procedures is preferred
•1-2 years of experience in contact centers customer service role is preferred

Education
•College Diploma or above

Certificates, Licenses, Registrations
•N/A

Computer Skills Needed to Perform this Job
•Good typing speed with high degree of accuracy

Additional Comments and Requirements
•Good written and oral communication skils, specific to customer facing interactions. Writes and speaks clearly and concisely, presents information clearly and with confidence.
•Excellent command of English (written and oral) and fluency in Korean.
•A self-motivated, proactive individual and good team player.
•Natural disposition to be helpful and willingness to go the extra step for both internal and external customers.
•Ability to develop creative solutions and innovative ideas that can positively impact overall interaction with the guest/customer.
•Attention to details and accuracy.