JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

GSA Team Lead

Business unit Integrated Facilities Management

Reporting to Regional FM Lead

Overall Role

 As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences. To continually innovate, standardise and enhance service practices in the Employee Experience Program.
 

Duties & responsibilities

 Engage with all guests, employees, and key stakeholdersBuild a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely communicationLiaison with JLL team and client on soft service deliveryShare regular event and celebrations contentAdopt innovative communication strategiesChampion regular meetings with stakeholders to enhance relationshipsFormulate a monthly calendar of events and implementation planAssist in the coordination of event orders with client, team, and vendorsProviding outstanding customer service and organize memorable events that exceeds client expectationsPropose ideas to improve GSA service qualityDevelop and manage the vendor network People ManagementManage customer service centric trainings to ensure deliverables matches objectivesEnsure the team is focused on Employee engagement priorities and requirements in line with client expectationsSupport, develop and coach Service Ambassadors to enable continuous improvement to the engagement with the Client employeesDrive ‘One Team’ culture within the team and to work collaboratively with the operation’s team reportsEnsure clear, consistent reporting of targets & goalsPrepare and review the activities monthly and update the same to Client and JLL Regional FM  LeadEnforce all Company policies and training requirements regarding safe and efficient operations and work practices
 

Candidate Specification Experience

More than 5 years’ front of house experience in the hospitality or real estate industryExcellent time management and communication skillsAbility to manage multiple tasks independentlyGoogle Suite proficiency skillsEfficient planning and organizing skillsetStrong communications and customer relationship skills with the ability to interface and relate to the different stakeholders in the organizationStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicality

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

64,000.00 – 80,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.