**Job Description:** The Guest Services Agent provides a friendly, welcoming, and caring greeting to each person entering Essentia Health. The agent anticipates visitor needs by offering and giving assistance, answering questions, and escorting or securing an escort for patients and visitors when appropriate. The agent provides information and/or has knowledge of the Essentia campus and additional resources regarding our facilities. **Education Qualifications:** Job Description Key Responsibilities: + Answers and responds to internal and external calls + Acts as a source of information for staff, patients, and visitors + Directs and escorts patients and visitors + Delivers flowers and/or belongings to patients and staff + Assists patients with finding community resources, including lodging, bus services, taxi services, etc. + Provides patient information as appropriate + Reports emergencies and requests responders + Assists people into the facility + Secures wheelchairs for patients and visitors + Assists with patient and visitor transport throughout the hospital using wheelchairs. + Responds to transport requests and safely escorts patients between departments while maintaining a high level of customer service + Role may involve extended periods of walking and pushing wheelchairs while assisting patients throughout facilty. Preferred Qualifications: + Experience with Microsoft Office programs + Experience in an information/hospitality desk or customer service environment. + Ability to stay calm under pressure **Licensure/Certification Qualifications:** Certification/Licensure Requirements: + Basic Cardiac Life Support (BCLS) certification within 6 months of hire Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. **Job Location:** Building B - St Marys Medical Center **Shift Rotation:** Day/Eve Rotation (United States of America) **Shift Start/End:** / **Hours Per Pay Period:** **Compensation Range:** $15.97 - $23.81 / hour **Union:** DC USWA Main & Neighborhoods (DCUMN) **FTE:** 1 **Weekends:** **Call Obligations:** **Sign On Bonus:** It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.