Company Description

Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Set on the banks of the majestic Kafue River, Anantara Kafue River Lodge offers an exclusive magical experience in the heart of one of Africa’s most pristine wilderness areas. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia, Indian Ocean, Europe and the Middle East.

Job Description

We are looking for an enthusiastic and professional Guest Service Agent at Anantara Kafue River Tented Camp. The responsibilities include:

Welcome and check in guests with a warm, friendly demeanour, ensuring a positive first impression of our hotelProcess guest check-ins and check-outs efficiently, handling payments and resolving any billing queriesCommunicate professionally with guests, colleagues, and other departments, both verbally and in writingMake and manage bookings for rooms, restaurants, and other hotel facilitiesProvide comprehensive information about hotel services, local attractions, and transport optionsAssist guests during their stay, addressing queries and resolving issues promptly and courteouslyHandle guest complaints with empathy and professionalism, escalating to management when necessaryMaintain an up-to-date knowledge of all hotel promotions, events, and special offersCoordinate with housekeeping and maintenance teams to ensure rooms are ready and meet our high standardsManage the hotel's key card system, ensuring guest security and privacyProcess wake-up calls, messages, and mail for guestsMaintain the cleanliness and organisation of the front desk areaAssist with concierge duties as required, including arranging transportation and making reservationsAdhere to all hotel policies and procedures, particularly those related to safety and securityParticipate in regular training sessions to enhance your skills and knowledge of hotel operationsUpsell and cross-sell hotel services to maximise revenue and enhance guest experienceHandle foreign currency exchange for guests in accordance with hotel policiesManage the lost and found system, ensuring proper documentation and storage of itemsAssist guests with luggage storage and retrievalCoordinate with various departments to fulfil special guest requests and ensure a personalised stay

The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries. You will be remembered for your superb customer service and positive energy.

Qualifications

Qualifications:

Full grade twelve school certificateDiploma/ Degree in Hotel ManagementHands on experience in a luxury safari lodge or a five star hotel establishmentCertificate or diploma in Hospitality Management, Tourism, or a related field is preferredMinimum of 3 years' experience in a guest-facing role within the hospitality industryExcellent communication skills in English, both verbal and writtenProficiency in a second language is highly desirableStrong interpersonal skills with a warm and welcoming demeanourExceptional customer service orientation with the ability to anticipate guest needsProficient in using hotel management software and property management systemsCompetent in handling cash transactions and processing various forms of paymentAbility to work flexible hours, including evenings, weekends, and public holidaysStrong problem-solving skills and the ability to remain calm under pressureKnowledge of local attractions, transport options, and cultural etiquetteFirst Aid and CPR certification is an advantage

Additional Information

Closing date: 16th September 2025.

Three Traceable referees with their emails and mobile numbers.