AVANI offers relaxed comfort and contemporary style in city and resort destinations to guests who value the details that matter.
Whoever our guests may be, AVANI offers a product to suit them. Whether it’s business travelers in town for a meeting, a family on vacation, or a company looking for a conference location, AVANI will be suited to a range of hotels and resorts in cities, beach resorts and mountain retreats. There is something to suit every different customer.
Job DescriptionKEY DUTIES AND RESPONSIBILITIES
In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
QualificationsStrong leadership and team management skills.Proficient in using front office software.Excellent communication, multitasking, and problem-solving abilities.In-depth understanding of hotel services and guest satisfaction.Ability to handle emergencies and remain calm under pressure.