Derby, England, United Kingdom
8 days ago
Guest Service Supervisor

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Please note that this is a part-time contract for 32 hours per week.

A WORLD OF REWARDS

Hourly rate of £13.18Free and healthy meals when on dutyGrow your CareerPersonal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramHigh street discounts: with Perks at WorkHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will I be doing?

Supervise Food and Beverage operations

Communicate and delegate tasks to the team

Ensure compliance of brand standards

Manage guest queries in a timely and efficient manner

Represent needs of the team

Assist Food and Beverage management with achieving financial targets

Assist Food and Beverage management with training and development of team members

Assist with annual and mid-year appraisals with team members under your responsibility

Comply with hotel security, fire regulations and all health and safety legislation

Be environmentally aware

Assist other departments wherever necessary and maintain good working relationships

 

What are we looking for?

Previous Food and Beverage experience

Committed to delivering high levels of customer service

Positive attitude

Good communication skills

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in hotel industry

Previous experience in supervising and/or delegation

Willingness to develop team members and self

 

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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