WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! -  No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.95 per hour

A WORLD OF REWARDS

Grow your Career

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Generous HolidayModern and inclusive Team

A Guest Services Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

What will I be doing?

As a Guest Services Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. An Guest Services Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure efficient operation of Food and Beverage outlets and Front DeskControl the flow of customers and orders throughout serviceManage all transactions during serviceEnsure all outlets are staffed according to business levelsMonitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitalityMaximise sales revenue through up-selling and marketing programmesManage guest requests in a timely and efficient mannerComply with hotel security, fire regulations and all health and safety legislation

 

What are we looking for?

A Guest Services Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in organising Food and Beverage service in a range of outletsFront Office experience in the hotel/leisure/retail sectorExcellent supervisory skillsExcellent interpersonal, communication, and delegation skillsFlexibility to respond quickly and positively to a range of work situationsCalm and organisedCommitted to delivering high levels of customer serviceInterest in developing others to be part of a winning teamExcellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience as a Duty ManagerPrevious experience at Supervisory level

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company