Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

This role requires a professional demeanor and a commitment to providing exceptional service to guests from diverse backgrounds. The position encompasses multiple functions, including information provision, diplomacy, sales, hotel representation, and public relations, all of which must be executed with the utmost professionalism, efficiency, and courtesy.

Monitor daily guest arrivals to ensure all reservations are honored, requests are fulfilled, and guest expectations are met.Maintain comprehensive knowledge of all hotel products, services, and facilities, including room types and rates, food and beverage outlets and promotions, and spa and health club offerings.Ensure full compliance with all brand standards and Front Office Standard Operating Procedures for self and team members.Oversee guest experience to guarantee positive and memorable stays for all patrons.Provide leadership and guidance to front office staff to maintain high standards of guest service.Resolve complex guest issues and complaints in a timely and professional manner.Collaborate with other departments to ensure seamless guest experiences across all touchpoints.Conduct regular training sessions to keep staff updated on hotel policies, procedures, and service standards.Analyze guest feedback and implement improvements to enhance service quality.Manage front office operations during assigned shifts, including staff scheduling and task delegation.

Qualifications

 

Minimum of 3 years of experience in a supervisory role within the hospitality industryProven track record of delivering exceptional guest service and managing guest relationsStrong leadership and team management skillsExcellent communication skills, both verbal and writtenProficiency in Front Office Management Systems (e.g., Opera )Fluency in English; additional language skills are a plusDemonstrated ability to multitask and work effectively in a fast-paced environmentStrong problem-solving and decision-making skillsFlexibility to work varying shifts, including nights, weekends, and holidaysKnowledge of hospitality industry trends and best practicesProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to maintain composure and professionalism in high-pressure situationsCertification in hospitality management or customer service is a plus (e.g., Certified Hotel Administrator)Experience with revenue management and budgeting preferred