Company Description

Anantara Grand Hotel Krasnapolsky Amsterdam is situated in the heart of the Dutch capital, overlooking the Royal Palace and National Monument on Dam Square. The hotel offers exceptional gastronomic experiences at Restaurant The White Room by Jacob Jan Boerma, an exclusive Michelin-starred venue. It also features the award-winning cocktail bar The Tailor and the elegant Grand Café Krasnapolsky.

With 402 modern rooms, over 2000 square meters of meeting space, and a new Spa & Wellness center for ultimate relaxation, Anantara Grand Hotel Krasnapolsky provides an unforgettable stay with an authentic local touch. Additionally, the hotel boasts the historic Wintergarden, dating back to 1880, where many special events have taken place and breakfast is served.

Job Description

We are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position, you will be handling all incoming calls from guests / team members and external lines and actively sending pre-arrival and post-stay emails to enhance the guest journey. This in combination with handling complaints, documenting all incoming guest requests via email or phone, and keeping an overview of the reviews that the hotel receives/replying on them. Together with the Guest Relations team you work together to exceed guest expectations while keeping LQA standards in mind.

QualificationsExperienced guest service professional;No 9 till 5 mentalities, flexibility within your schedule;Natural drive to connect with people;Ability to surprise guests with your special touch;Spontaneity, flexibility, an open attitude and an eye for detail;Excellent communication skills and proficiency in the English language, Dutch or other foreign languages a plus.

Additional Information

At Anantara Grand Hotel Krasnapolsky Amsterdam, our team members' passion is the driving force behind our success. Our team comprises dedicated professionals who are motivated to provide the best service to our guests. We foster an international, relaxed, yet goal-oriented company culture. Alongside our fantastic team, we offer you excellent benefits:

Competitive Salary: Based on the Horeca CLA scale 4 and your experience.End-of-Year Bonus: Unique in the hotel industry, every employee receives a bonus equal to at least 75% of a gross monthly salary.Special Rates: Enjoy team member rates at over 550 hotels within the Minor Hotel Group.Friends & Family Rate: Treat your friends to discounted rates at our hotels worldwide.F&B Discounts: Receive a 50% discount on the F&B concepts at 20 luxury hotels in Amsterdam.Experience Stay: Enjoy an 'experience stay' at Anantara Grand Hotel Krasnapolsky Amsterdam.Training and Development: Our University offers excellent training and international development opportunities.Career Growth: Employees of the Minor Hotel Group have priority for internal vacancies worldwide.Management Programs: Support your journey to the top with our management programs.Health Benefits: We care about your health, offering discounts on collective health insurance, a bike plan, a sport plan and various gyms in your city.

Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Tessa Karthaus at [email protected].

Not sure which vacancy suits you best, but eager to join our team? Or have questions about the positions? Send an email, and we will discuss the different opportunities with you.