**Description:** You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach. Main duties: + Respond promptly to reservation inquiries via phone, email, and internal systems + Accurately input and manage reservations in the Property Management System + Promote packages and special offers to enhance the guest experience + Coordinate with the Front Office and Sales teams to ensure booking accuracy + Handle group bookings and special requests with great attention to detail **At Hyatt, we take care of people so they can be their best. As part of our team, you’ll enjoy:** + A UAE employment visa sponsorship. + Complimentary meals prepared by our culinary team. + Company-provided transportation for your convenience. + Accommodation arranged by the company. + Exclusive discounts at Hyatt food & beverage outlets across Dubai. + Complimentary stays at Hyatt hotels worldwide — explore the world with us! **Qualifications:** + Work experience as a GSO or Reservations Agent + Fluency in Arabic language is a must + Strong written and verbal communication skills + Proficiency in Opera or other Property Management Systems + Ability to multitask and prioritize effectively in a fast-paced environment + Proactive approach to guest service and problem-solving **Primary Location:** AE-DU-Dubai **Organization:** Grand Hyatt Dubai **Job Level:** Full-time **Job:** Reservations **Req ID:** DUB006515 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.