**Description:** You will be responsible for delivering a professional, courteous, and caring level of service to guests, associates, and visitors. The Guest Service Officer - Guest Service Center ensures all guest and associate enquiries are handled efficiently and effectively, with prompt follow-up and appropriate resolution of concerns to maintain a positive experience. **Qualifications:** + Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia. + Ideally with a university degree/diploma in Hospitality or Tourism management. + Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome. + Professional appearance and demeanour, with the ability to remain calm and composed under pressure. + Excellent communication and interpersonal skills, strong organizational, and multitasking abilities. + Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word). **Primary Location:** MY-10-Kuala Lumpur **Organization:** Park Hyatt Kuala Lumpur **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** KUA003501 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.