Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Summary

Job description

The Guest Service Officer is responsible for delivering exceptional guest experiences from arrival to departure. The role requires handling guest check-in/check-out, managing reservations, addressing guest inquiries and concerns, and ensuring smooth coordination with other departments. The Guest Service Officer acts as the first point of contact for guests, providing a warm welcome and professional service in line with the hotel's standards.

Guest services: Greet guests warmly upon arrival and ensure a smooth check-in/check-out process. Handle room allocations, key issuance, and provide hotel information. Respond promptly and professionally to guest inquiries, requests, and complaints. Assist guests with luggage, transportation, and concierge-related needs (tours, restaurant bookings, directions, etc.). Promote hotel facilities, services, and ongoing promotions to enhance the guest experience. Operations & administration: Manage reservations, cancellations, and amendments efficiently. Handle cash, credit card, and billing transactions in compliance with hotel policies. Maintain accurate guest records in the Property Management System (PMS). Coordinate with Housekeeping and Maintenance to ensure rooms are clean and operational before guest arrival. Monitor lobby activities to ensure safety, cleanliness, and guest comfort. Qualifications Qualifications & skills: Diploma/Degree in Hospitality Management or equivalent. Minimum 1-2 years of experience in Front Office/Guest Services (preferably in a 4-star or 5-star hotel). Proficiency in hotel PMS (Opera or similar). Strong communication and interpersonal skills. Fluent in English (additional languages are an advantage). Customer-focused with problem-solving abilities. Presentable, professional, and well-groomed at all times. About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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