Company Description

NH Collection Dubai The Palm

A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such as Burj Khalifa, Dubai Marina, and Dubai Mall.

This 14-storey contemporary hotel features:

227 chic guest rooms and suites306 stylish serviced apartmentsA sunset-facing rooftop infinity pool with a sophisticated lounge and barA lively sports bar, soon to be one of Dubai’s favourite social hotspots

Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm.

Job Description

We are seeking an enthusiastic Guest Service Center Supervisor to lead our team in Dubai, UAE. You will ensure exceptional experiences for our diverse international clientele by:

 

Supervising and motivating the guest service center team to maintain high standards of customer service and efficiencyManaging daily operations, including guest arrivals, reservations, and special requestsServing as a key ambassador for our hotel, providing information and resolving complex guest inquiriesEnsuring compliance with brand standards and Front Office proceduresCollaborating with other departments to enhance overall guest satisfactionConducting team meetings and training sessions to improve performanceAnalyzing guest feedback and implementing improvements to enhance the guest experience

 

Qualifications

 

Proven supervisory experience in hospitality, preferably in front office operationsStrong leadership skills with exceptional customer service orientationExcellent communication skills in English; additional languages beneficialProficiency in Front Office Systems and hotel management softwareProblem-solving abilities and decision-making skills under pressureIn-depth knowledge of hospitality industry standards and best practicesCultural sensitivity with an understanding of UAE customs and etiquetteDegree in Hospitality Management or related field preferred