**Description:** グローバルに展開するハイアットの総合予約センター（コールセンター）での予約手配業務です。 主に日本在住のお客様に対して世界中のハイアットグループホテルの予約の手配や、お問い合わせ対応、会員のお客様からのお問い合わせに対応していただきます。 未経験の方もしっかりサポートいたします（座学でのトレーニング、OJTも充実しています） 夜勤はなし、残業はほとんどなく、ワークライフバランスがとりやすい環境です。 祝日や年末年始のシフト手当やTOEIC800点以上のスコアをお持ちの方へ語学手当の支給など、手当が充実しています。 Join the globally expanding Hyatt Global Care Center and support guests with their hotel reservations. This role primarily involves assisting customers residing in Japan with booking accommodations at Hyatt Group hotels worldwide, responding to general inquiries, and providing support to World of Hyatt loyalty program members. **Key Responsibilities:** + Handle reservation arrangements for Hyatt hotels around the world + Respond to customer inquiries via phone, emails and chat + Provide support to loyalty program members **Qualifications:** + No prior experience required—comprehensive training provided (classroom and on-the-job training) + Strong communication skills in Japanese; English proficiency is a plus + TOEIC score of 800 or higher is eligible for a language allowance **Work Environment & Benefits:** + No night shifts + Minimal overtime, promoting a healthy work-life balance + Additional allowances for working on national holidays and during the New Year period **Qualifications:** 未経験者可。 日本語及び英語でのコミュニケーション力、ホスピタリティ業界経験者優遇。 接客が好きな方、旅行好きな方歓迎。 日本での就労許可のある方 + Open to candidates with no prior experience + Strong communication skills in both Japanese and English + Prior experience in the hospitality industry is a plus + Individuals who enjoy customer service and have a passion for travel are highly encouraged to apply + Must possess valid working VISA in Japan **Primary Location:** JP-Kanto-Tokyo **Organization:** Global Contact Center - Japan **Job Level:** Full-time **Job:** Reservations **Req ID:** TOK002420 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.