Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Summary

Main duties and responsibilities:

Customer service Ensure that all interactions with guests are engaging and align with the park's brand promise. Handle guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily. Maintain positive interactions with guests and colleagues, fostering a fun and welcoming environment. Financial Maximize sales through effective product knowledge and upselling techniques. Assist in managing resources efficiently to meet the financial goals of the park. Embrace new technology and methods to enhance the guest experience and improve productivity. Operational Operate the ticketing system, handle transactions accurately, and manage guest admissions. Validate tickets and wristbands for entry. Provide information about ticket options, promotions, and park policies. Ensure a smooth and efficient entry process for all guests. Assist guests with cabana reservations and ensure cabanas are clean and ready for use. Provide information about cabana amenities and services. Ensure guests have a comfortable and enjoyable experience in their cabanas. Manage locker and towel rental services, including issuing and collecting towels. Maintain cleanliness and organization in the locker and towel rental areas. Ensure an adequate supply of clean towels is available at all times. Assist guests with lost and found inquiries and manage the lost and found inventory. Ensure lost items are logged and stored securely. Facilitate the return of lost items to their owners. Promote and upsell packages and additional services to enhance the guest experience. Provide detailed information about available packages and their benefits. Provide guests with information about park attractions, events, and services. Assist guests with directions and general inquiries. Be flexible and adapt to different roles and tasks within the guest services department. Ensure all guest service areas are safe and adhere to park guidelines. Personnel Work closely with other guest services staff to ensure a cohesive and enjoyable guest experience. Participate in training and development programs to enhance customer service skills. Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image. Other duties Follow all park policies on fire, hygiene, health, and safety. Report for duty punctually, wearing the correct uniform and nametag at all times. Maintain a high standard of personal appearance and hygiene. Attend and contribute to staff meetings and training sessions. Support the implementation of the park's values and culture. Undertake any reasonable tasks and secondary duties as assigned by the guest services team leader or department management. Occasional duties Assist in carrying out inventory of guest services supplies and equipment. Perform other reasonable duties and responsibilities as assigned. Qualifications Customer service and/or food and beverage experience in hospitality, tourism, or theme parks. Strong problem-solving and conflict resolution skills. Ability to handle cash transactions and use POS systems. Ability to assist guests with ticketing, general inquiries, and park policies. High reading, writing, and oral proficiency in the English language. About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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