What is your passion?

Whether you are into tennis, shopping,craftor karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic,outgoingand enthusiastic –Guest Service Assistant Manager withstrongbackground and experience in Front Office to join our energetic,enthusiasticand passionate team at Grand Hyatt Bali.

TheGuest Service Assistant Managerwillbe responsible forhandling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a promptfollow up.

As aGuest Service Assistant Manager, you will be reporting directly to the Front Office Manager and below are some of the key responsibilities:

Handle guest requests/complaints and special requests in a courteous and efficient manner and are properly attended to and are followed up accordingly as well assubmitsa report to Management on all actions takenon a daily basis.Investigate all guests/employee accidents together with Safety Security Manager and report circumstances to Management.Assistto conduct daily pre-shift briefings to employees onroomsoccupancy, arrival and departures,functions/eventsand any special attention matter as and whenrequired.Ensure that the cashiering procedures are strictly adhered to.Meet departing VIP at hotel lobby and ensure smooth billing, luggagecollectionand airport transfer arrangement.Ensure preparations for Group arrivals, including room keys, check in venue, and arrival amenities.Co-ordinates closely with Housekeeping Department on room status, especially for early late arriving guests.Fully conversant with the Fire and Emergency Procedures and must be present in the Control Roomin the event ofa fire testing or when the fire alarm is raised.Good knowledgeontechnology, rendering assistance to guests when called.

What is your passion?

Whether you are into tennis, shopping,craftor karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic,outgoingand enthusiastic –Guest Service Assistant Manager withstrongbackground and experience in Front Office to join our energetic,enthusiasticand passionate team at Grand Hyatt Bali.

TheGuest Service Assistant Managerwillbe responsible forhandling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a promptfollow up.

As aGuest Service Assistant Manager, you will be reporting directly to the Front Office Manager and below are some of the key responsibilities:

Handle guest requests/complaints and special requests in a courteous and efficient manner and are properly attended to and are followed up accordingly as well assubmitsa report to Management on all actions takenon a daily basis.Investigate all guests/employee accidents together with Safety Security Manager and report circumstances to Management.Assistto conduct daily pre-shift briefings to employees onroomsoccupancy, arrival and departures,functions/eventsand any special attention matter as and whenrequired.Ensure that the cashiering procedures are strictly adhered to.Meet departing VIP at hotel lobby and ensure smooth billing, luggagecollectionand airport transfer arrangement.Ensure preparations for Group arrivals, including room keys, check in venue, and arrival amenities.Co-ordinates closely with Housekeeping Department on room status, especially for early late arriving guests.Fully conversant with the Fire and Emergency Procedures and must be present in the Control Roomin the event ofa fire testing or when the fire alarm is raised.Good knowledgeontechnology, rendering assistance to guests when called.Minimum of 1 year of solid experience as Front Office Duty Manager in a large 5-star luxury hotel or resort.Has a solid background of working in a high demand businessenvironment.Hasstrong leadership skills,trainanddevelopteam, and is a role model.Has relevant experience in night operations and is able to work on night shifts.Eloquent in English communication in both written and spoken.Is well versed in working with Property Management System such as OPERA, RESERVE for room reservations, and other systems.Iswell versed in handlingdifferent typesof emergency situations. Has proven track of working with timelines and targets.Highly conscientious and diligent.Diploma in Hospitality or other relevant fields. ABachelor’s Degreeis a plus.Minimum of 1 year of solid experience as Front Office Duty Manager in a large 5-star luxury hotel or resort.Has a solid background of working in a high demand businessenvironment.Hasstrong leadership skills,trainanddevelopteam, and is a role model.Has relevant experience in night operations and is able to work on night shifts.Eloquent in English communication in both written and spoken.Is well versed in working with Property Management System such as OPERA, RESERVE for room reservations, and other systems.Iswell versed in handlingdifferent typesof emergency situations. Has proven track of working with timelines and targets.Highly conscientious and diligent.Diploma in Hospitality or other relevant fields. ABachelor’s Degreeis a plus.