Company Description

Minor Hotels owns, manages and operates a diverse portfolio of over 560+ hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

NH Maldives Kuda Rah Resort offers the perfect blend of relaxation and adventure. Lounge by the pool in your overwater villa, swim in our crystal-clear lagoon and enjoy signature treatments at our spa. Discover world-class dive sites, then unwind with delicious dining and chilled cocktails as the stars light up the night sky. Welcome to your island paradise.

Job Description

Please note that the duties and responsibilities outlined below are not exhaustive, as employees of NH Maldives Kuda Rah and Minor Hotels continually seek innovative ways to enhance guest experiences and support colleagues. The key responsibilities for this position encompass a variety of tasks aimed at ensuring exceptional service delivery and maintaining confidentiality.

Consistently anticipate, recognize, and exceed guest needs through attentive, personalized, and professional service, acting as a knowledgeable ambassador of the NH and Minor Hotels brands.Handle guest inquiries, requests, and complaints promptly and effectively, ensuring resolution in line with brand service standards and guest expectations.Provide accurate and up-to-date information on NH Hotels and Minor Hotels properties, facilities, rates, services, and promotions to ensure guests are well informed.Maintain accurate guest profiles, preferences, and records in the PMS, ensuring data integrity and confidentiality at all times.Support and collaborate with Guest Services and Front Office teams to ensure smooth daily operations, including assisting with on-the-job training and guidance for new team members when required.Accurately process guest payments and postings, strictly adhering to cash handling, night audit, and financial control procedures, including completion of shift drop reports and account reconciliation.Liaise effectively with all hotel departments to communicate guest requests, follow up on action points, and ensure timely resolution of guest concerns.Maintain a clean, organized, and professional front desk and lobby environment, ensuring safety standards and company procedures are consistently upheld.Take personal responsibility for delivering exceptional guest service while upholding the highest standards of professionalism, integrity, and brand representation.Attend and actively participate in hotel events, daily briefings, and training sessions to continuously enhance professional knowledge and contribute to team success.Participate in the efficient day-to-day operation of the Front Desk, ensuring a welcoming and well-maintained lobby area at all times.Assist guests with luggage handling and coordinate guest deliveries as required.Provide support with guest buggy transfers, ensuring comfort, safety, and timely transportation across the island.Verify Trans Maldivian Airways (TMA) guest transfer schedules, ensuring all arrival and departure timings are accurate and aligned with guest itineraries.Coordinate closely with boat crews regarding guest arrival and departure sectors to ensure smooth transfer operations.Prepare and arrange cool boxes with cold face towels and bottled water for arriving guests, ensuring a welcoming arrival experience.Prepare and verify departure manifests, ensuring accuracy and timely communication with relevant departments.Review daily room moves and coordinate closely with Housekeeping to ensure smooth guest relocations without delays or service disruption.Ensure a smooth, efficient, and courteous check-out process for departing guests, minimizing waiting time and ensuring positive final impressions.Perform any other duties assigned by management or supervisors to support the efficient and effective operation of the hotel.

 Front Office & Guest Services

Welcome, register, and assist guests during night hours in a professional and friendly mannerHandle early morning check-ins, early check-outs, and guest inquiries efficientlyRespond promptly to guest requests, complaints, and emergencies during the night shiftEnsure guest safety and security by monitoring the reception area and reporting any irregularitiesCoordinate with security, housekeeping, and maintenance teams as required

Night Audit & Financial Duties

Perform night audit procedures to balance daily hotel transactionsVerify room charges, postings, and payments for accuracyClose the business day in the Property Management System (PMS)Prepare and distribute daily financial and operational reportsHandle cash, credit card transactions, and ensure proper cash reconciliation

Administrative & Operational Duties

Maintain accurate records of guest accounts, room status, and occupancyUpdate system data, including room rates, availability, and guest profilesPrepare handover reports and communicate important information to morning shift staffEnsure front desk area is clean, organized, and presentable at all times

QualificationsPrevious experience in a similar role within the hospitality industry preferredKnowledge of Opera Cloud PMS and basic accounting principlesStrong communication and customer service skillsAbility to work independently and handle multiple tasks during night hoursHigh level of accuracy, attention to detail, and integrityFlexible to work night shifts, weekends, and public holidaysMust currently hold the role applying forShould have qualifications matching to position applying forTrackable references to support the role applied for

Additional Information

Always a Pleasure, Always Convenient, Always Trustworthy & Always Fulfilling