Embassy Suites by Hilton Atlanta Buckhead is searching for a Guest Service Agent to join their team!

 

Shift Pattern: Full open availability is required including weekdays, weekends, and holidays between the hours of 7am - 11:30pm

Pay Rate: $15.75 per hour

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

       Access to your pay when you need it through DailyPay       Medical Insurance Coverage – for you and your family       Mental Health Resources       Best-in-Class Paid Time Off (PTO)         Go Hilton travel discount program        Supportive parental leave       Matching 401(k)       Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount       Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)       Career growth and development        Team Member Resource Groups     Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.Respond to guest inquiries and in a timely, friendly and efficient mannerProvide driving and/or walking directions to guests to local destinationsEnsure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractionsAssist fellow team members and other departments wherever necessary to maintain positive working relationshipsProvide or obtain accurate information

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!