JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Service Agent- JLL

What this job involves:

The Corporate Concierge is responsible for delivering exceptional client experiences every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Corporate Concierge will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills.  This role is responsible for the implementation of the experience program at the client site.  This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. 

What your day-to-day will look like:Greet and welcome all visitors, employees, and guests with professionalism and warmth, managing check-in procedures and building access badgesServe as the initial point of contact for all employee inquiries, issues, and feedback related to workplace services including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost & foundRespond to requests for information and communicate with all levels of management, providing timely follow-up to ensure questions and requests are fully resolvedMaintain accurate visitor logs and organize lobby and front desk areas to ensure a clean, professional environmentWork collaboratively with facility management, engineering, conference services, and third-party vendors to deliver seamless service across all business linesAnticipate client needs and concerns, identify potential risks, and escalate issues appropriately to prevent disruptions to operationsBuild meaningful relationships by being visibly engaged in the workplace, spending time welcoming employees with genuine personal connection and striving to continually exceed service expectations

Required qualifications:

High school diploma or general education degree (GED) preferred

1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred. 

Exceptional customer service skills and professionalism with a passion for hospitality. 

Ability to manage multiple priorities and deliver results in a fast-paced environment. 

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service. 

Ability to work independently – strong prioritization and time management skills. 

Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable. 

Track record of initiative, integrity and good judgment.

Excellent verbal and written communication skills with the ability to communicate professionally. 

Excellent organizational skills and process management. 

Ability to adapt to new devices, technology, and applications.

Proficient skills in Google Suite

Schedule: M-F 8:00 AM - 1:30 PM

Location: Cambridge, MA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

22.00 – 22.50 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Cambridge, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.