**Description:** The Guest Service Agent is responsible for providing professional and friendly front desk service to ensure a smooth and welcoming guest experience. This role supports Front Office operations by handling guest check-in and check-out, responding to inquiries, and assisting guests with their needs throughout their stay. + Handle guest check-in and check-out efficiently according to hotel procedures. + Provide information about hotel facilities, services, and local attractions. + Respond to guest inquiries and requests promptly and professionally. + Coordinate with other departments to ensure smooth guest service and operations. + Handle guest feedback or concerns and ensure guest satisfaction. **Qualifications:** + Diploma or Bachelor’s degree in Hospitality Management or a related field preferred. + Minimum 1–2 years of experience in Front Office or guest service in a hotel environment. + Good communication skills in English; additional languages are a plus. + Friendly personality with strong customer service and problem-solving skills **Primary Location:** TH-10-Bangkok **Organization:** Andaz One Bangkok **Job Level:** Full-time **Job:** Front Office **Req ID:** BAN002255 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.