Job description / Role Job Type
Full Time Job Location
Jeddah, Saudi Arabia Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Tamayyaz is a nationalization development program that enables Saudi talents to acquire the needed skills and knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and on-job training.

Job description Prepare for daily arrivals in terms of room allocation and check traces for any special requests of guests. Register and process check-in for all arrivals. Update and check guest information in the computer after a complete check-in. Be accountable for cashiering duties, foreign exchange transactions, night audit tasks, and settlement upon guests' departure. Handle walk-in counter reservations at all times and process call-in reservations when the room reservations section is closed. Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times. Resolve guests' complaints and requests and liaise with the concerned department to ensure immediate follow-up; report issues immediately to supervisors. Handle issuance of guest room key cards and ensure effective control for guest security. Check and convey messages to guests. Assist at the information counter, foreign exchange, night audit, and the business centre as assigned. Check the paymaster and assist supervisors to ensure no paymasters are pending. Review the log book, verify outstanding items, and follow up on pending issues. Identify any special assignments for the day. Check hotel situation, occupancy, functions, groups, and VIPs. File daily reception reports and documents systematically. Print panic reports at least twice per shift. Attend briefings; take notes and follow up as required. Focus on guests, maintain eye contact, and ensure all guests at the desk are acknowledged. At the end of the shift or day, communicate all necessary information to the next shift for the smooth running of operations. Coordinate and share information with the front office, housekeeping, food and beverage, and especially with the general manager regarding VIPs. The candidate is familiar with all related company documentation and especially with the relevant operational standards for their field of responsibility. Maintain perfect grooming at all times. Promote upselling opportunities. Carry out any other reasonable tasks as requested. Qualifications Tamayyaz program is for Saudi nationals only. Open to candidates with little to no work experience, including fresh graduates and those with up to six months of relevant work experience. Basic English skills are a must. Strong passion for the hospitality field. Excellent interpersonal and communication skills. Team player who contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous. Additional information

Our commitment to diversity and inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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