Full Time Job Location
Oman Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Summary General responsibility
1. Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
3. Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
4. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
5. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
6. Care about your work environment and make sure it is tidy and well maintained.
7. Be reliable and ensure you are at work on time.
8. Know your role in case of emergency such as bomb threat, flood, fire.
9. Understand the employee handbook and comply with the standards it outlines.
10. Carry out all professionally reasonable instructions given by your supervisor.
1. Maintain a friendly, neat and pleasant image to the guests.
2. Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.
3. Maintain accurate records and inform other departments of arrivals, room changes, check-outs and special arrangements for VIP guests.
4. Keep updated the current arrivals list and be familiar on a daily basis with the list of VIP, returning and suite guests.
5. Check all VIP arrival rooms with housekeeping manager/supervisor and make sure that everything is in order (cleanliness/amenity).
6. Meet and greet arriving guests and bid farewell to departing clients.
7. Escort VIP, returning, and suite guests to the room.
8. Handle in-room check-in for VIP, returning, and suite guests.
9. Update and help maintain accurate guest history records in order to give maximum service for returning guests.
10. Deliver personal recognition to Alila Link members whenever possible.
11. Be able to handle any queries from Alila Link members.
12. Be able to handle mail and messages.
13. Be tactful to guests' complaints, requests and enquiries.
14. Utilize guest comment cards to give feedback and recommendations for product/service improvement.
15. Record all suggestions and comments from guests.
16. Actively sell the in-house facilities to guests.
17. Be fully conversant with the hotel's facilities and services.
18. Provide guests with up-to-date hotel information and events.
19. Understand all hotel promotion activities, e.g. special packages, Alila Link etc.
20. Always be available to handle guest requests and play the role of the "host" in the lobby and public area.
21. Provide security and privacy of guests by keeping all guests' information confidential unless otherwise instructed by guests.
22. Maintain an active presence in the lobby.
23. Prepare required list reports.
24. Be able to conduct hotel tours at any time required.
25. Greet and assist guests with maximum courtesy and attention during their stay.
26. Ensure maximum guest satisfaction through personal recognition and prompt cordial attention throughout their stays.
27. Check VIP rooms and suites to ensure that all guest amenities are provided accordingly.
28. Perform all duties within the front office section as follows: reception, Z-Line and reservation.
29. Assist the duty manager and senior guest service agents with their jobs.
30. Make courtesy calls with a minimum of 10 in-house guests to collect guest comments and observe guests' needs.
31. Contribute to overall operational efficiency by performing other relevant duties assigned.
32. Maintain logbook which is a vital communication tool among the guest relations officers working role and follow-up.
33. Be fully conversant with operations and be able to confidently check-in/check-out and manage Opera folios.
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.
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