Job description / Role Job Type
Full Time Job Location
Khobar, Saudi Arabia Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.

Job description Consistently offer professional, friendly and engaging service Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender. Promptly answer telephone calls and emails, addressing callers and senders in a clear, friendly and courteous tone of voice. Take ownership of the caller's request and ensure follow up according to the hotel's standards Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering. Act as dispatcher through Royal Service for security, guest services and other colleagues in operations. Maintain the upkeep of all telephone and related equipment within the switchboard to ensure maximum efficiency. Maintain information confidentiality. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages to/from the computer. Ensure that messages taken are forwarded to and received by guests. Receive wake-up call requests from guests, repeat information back to caller as it is taken, accurately and expediently log/input information. Deliver wake-up calls at the requested time. Serve as a liaison for guests requiring information relating to all aspects of the hotel, such as: F&B promotions, reservations, meeting rooms, etc. Receive and log into the Table Management System the restaurant reservation requests with all information required. Maintain communication with guests regarding lost & found items. Create amenities in the system for efficient delivery and cross charging. Have full knowledge of the hotel's emergency procedures. Remain calm and polite during emergency situations and/or heavy hotel activity. Promote and lead a service driven, results driven work environment. Follow department policies, procedures and service standards. Follow all safety policies and promote a safe work environment. Other duties as assigned. Qualifications Proficiency in English (verbal and written), second language an asset Previous customer related experience preferred Previous PMS experience an asset Computer literate in Microsoft Windows applications an asset Strong interpersonal and problem solving abilities Highly responsible and reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Additional information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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