**Additional Information** **Job Number** 25137528 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom, W1J 7BXVIEW ON MAP (https://www.google.com/maps?q=Sheraton%20Grand%20London%20Park%20Lane%2C%20Piccadilly%2C%20London%2C%20London%2C%20United%20Kingdom%2C%20W1J%207BX) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **We are hiring for a Guest Service Agent** Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair. **Rewards for work…. Benefits for your lifestyle** + Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here + World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. + Work alongside some amazing talent - award winning, experienced hospitality professionals + Discounted room nights & food and beverage - because your well-being means so much + Complimentary laundry, free meals on duty + Access to fabulous and flexible benefits to help you in and out of work + Eligible for Accommodation Service Charge **POSITION SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.