Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

 

To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.Daily bucket check and sort-out the billing errors which we may have against the guest package and other enclosures. Update daily guest preferences and all the glitches as it is being communicated from any concerned department.Coordinate and cooperate with all the operational departments and support for daily operational needs.Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of AnantaraTrain and buddy-up with your new team members as the supervisors assign you during your daily shifts. To be available for the arrivals and departure welcome and farewell team during the shift.To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.After every check-in make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.  During the desk shift all the telephone callas and in-room dining food orders to be handled with utmost profession.

QualificationsPrevious experience in a similar role (Minimum 2 Years) in a five-star resortStrong commercial/business acumenExperience with Front Office SystemsFluent in English both written and verbalMust possess effective time management skillsMust have an optimistic approach to guide, counsel the employees in pressure.Must currently hold the role applying forShould have qualifications matching to position applying forTrackable references to support the role applied for

Additional Information