**JOB OVERVIEW** As a central figure in the hotel, Guest Services staff play a vital role in anticipating and fulfilling the needs of guests from their arrival through their stay. By providing prompt and effective support across various areas of the hotel, they contribute to the smooth and seamless operation of the property. With exceptional hospitality and the ability to multitask, Guest Services staff ensure that each guest’s experience is elevated, creating memorable and personalized stays. **DUTIES AND RESPONSIBILITIES** + Providing cart transportation within the resort + Supporting guest guidance around the hotel entrance + Assisting with luggage delivery + Escorting guests to their rooms in accordance with brand standards + Responding to inquiries from guests, internal departments, and other divisions (via phone, email, and in-person) + Maintaining behavior, uniform, appearance, and grooming standards in accordance with the employee handbook **職務概要** ゲストサービススタッフは、ホテルの中心的な存在として、ご到着から滞在中のゲストのニーズを先回りして把握し、的確なサポートを提供します。ホテル内のさまざまな業務を柔軟にこなし、マルチタスクをこなすことで、ゲストに心地よい滞在を提供し、ホテル全体のスムーズな運営に貢献します。卓越したおもてなしと機転の利いたサービスで、ゲストの体験をより特別なものにする重要な役割を担います。 **業務内容** + リゾート内でのカート送迎 + ホテル玄関まわりのゲストへの案内業務サポート + 荷物のデリバリーサポート + ブランド基準に基づく客室までのエスコート + ゲストおよび館内・他部署からの問い合わせ対応（電話、メール、対面） + 社員ハンドブックに基づいた行動、制服、外見、身だしなみの基準の維持 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.