A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

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What will I be doing?
As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nAchieve positive outcomes from Guest queries in a timely and efficient manner\nAccept and deliver all messages correctly and promptly for both Guests and management\nEnsure all wake up calls take place at the correct time\nDemonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate\nHandle emergency calls immediately and relay comprehensive and accurate information, as required\nDemonstrate a high level of customer service at all times\nComply with hotel security, fire regulations and all health and safety legislation\nAttend appropriate training courses, when required\nDemonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity\nFollow company brand standards\nAssist other departments, as necessary\n

What are we looking for?
Guest Service Agent serving Hilton brands are always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPositive attitude and good communication skills, especially on the telephone\nCommitment to delivering a high level of customer service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\nLanguages: English \n\n

What will it be like to work for Hilton?

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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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  We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment

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-Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from “The Hilton Recruiting Team” (hiltonrecruitingsurvey@hilton.com) with the subject line “Your experience with Recruiting” with a request to learn more about your interviewing experience.  The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you-

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