Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Sofitel Al Hamra Beach Resort

Job description To be a Heartist of the hotel, in and outside the workplace. To oversee the guest relations operations and ensure that the hotel standards and procedures are fully known and followed. To provide a personalized service to all the guests, fully aware of and following the hotel standards and procedures. To ensure appropriate stock levels for the smooth run of the guest relations operations and to prepare requisitions accordingly. To ensure proper coverage and supervision of the guest relations sections at all times. To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. To ensure that the privacy of the guests and the confidentiality of the information is respected. To manage any guest complaint in a professional manner by resolving it, making sure the guest is satisfied, and recording it. To personally welcome guests and escort them to their rooms, outlets, or other public areas as requested. To ensure uncompromising levels of cleanliness and maintenance through own responsibility. To use appropriate materials and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly. To use the proper telephone etiquette as per Sofitel standards. To be most of the time in the guest area and to socialize with guests, playing a public relations role, in order to build strong and long-term relationships. To ensure that the privacy of the guests and the confidentiality of the information is respected. To be fully aware of and to report all guest comments or complaints. To be aware of all VIPs visiting or staying in the hotel. To properly use all the equipment and PMS. To daily follow the checklists and billing procedures. To daily read the logbook, sign it, and update the activity reports. To update the team with all the happenings in the hotel and with the latest administrative, organizational, operational, or other changes and news. To conduct daily line-up briefing with the lobby hostess team to recapitulate tasks and activity. To promote the Accor loyalty programs. To maintain an atmosphere of high morale and a happy working relationship among the team. To be entirely flexible and adapt to rotate within the different subsections of the Front Office Department. To carry out any other reasonable duties as assigned by the Guest Experience Manager. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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