Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job description

We are seeking an enthusiastic and customer-focused guest relation professional to join our team in the beautiful resort town of El Gouna, Hurghada, Egypt. As a guest relation specialist, you will be the face of our organization, ensuring exceptional experiences for our guests and maintaining the highest standards of customer service.

Warmly welcome and greet guests upon arrival, providing a friendly and professional first impression Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience Anticipate and respond to guest needs, questions, and concerns promptly and courteously Coordinate with various departments to fulfill guest requests and resolve any issues that may arise Provide detailed information about hotel amenities, local attractions, and services in El Gouna and Hurghada Manage guest feedback and complaints, ensuring timely resolution and follow-up Maintain accurate guest records and preferences in the hotel management system Assist in organizing and coordinating special events or activities for guests Collaborate with the concierge team to arrange transportation, reservations, and excursions Ensure the lobby and guest areas are well-maintained and presentable at all times Participate in regular team meetings and training sessions to enhance guest service skills Adapt to changing situations and maintain composure during high-pressure moments Qualifications Proven experience in guest relations or a similar role within the hospitality industry Strong understanding of hotel operations and F&B environments Excellent communication and interpersonal skills, with fluency in German and English (additional languages are a plus) Exceptional customer service skills with a genuine passion for creating memorable guest experiences Ability to work flexible hours, including evenings, weekends, and holidays Proficiency in hotel management software and reservation systems Detail-oriented with strong organizational and multitasking abilities Positive attitude and enthusiasm for teamwork in a fast-paced environment Knowledge of local attractions, culture, and services in El Gouna and Hurghada Ability to remain calm and professional in high-pressure situations Familiarity with luxury hospitality standards and practices Bachelor's degree in hospitality management or related field preferred, but not required Strong problem-solving skills and the ability to make decisions independently Adaptability to changing guest needs and hotel policies Additional information

German and English language is a must.
Present in Egypt at the present time.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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