Maintains a presence in the Main Admit lobby ensuring that all guests who enter receive personal service and are directed to their destinations. Promotes a positive Guest relations environment as defined by the OGHS service standards. Ensures HIPAA compliance with hospital visitor policy and protection of patient health information.

Essential Duties & Responsibilities:

Greets patients and receives hospital guests, ascertains their needs and appropriately directs visitors and callers.Directs Same Day Surgery patients to appropriate nursing unit.Monitors waiting areas to assist when neededTransports patients to and from the different departments in hospitalResponds to concerns and reasonable requests from patients and family members and directs them to appropriate personnelProvides patient with responsible request for non-medical needs.Effective in resolving patient problems in a timely manner.Does well at discerning legitimate and serious patient problems and consulting management staff and/or administrationGreets all patients promptly and courteously.Effective in resolving patient problems in a timely manner.Operates and maintains Admissions front desk when needed.Annotates fax central during low patient volume times.Gathers wheelchairs throughout the hospital throughout the day to ensure patients can be accommodated accordingly if needed.

Education: High School Diploma/GED required.

Experience: Customer service experience required.