**Description:** Under the general direction of the Guest Experience Manager and within the limits of established Park Hyatt Hotels brand and local policies and procedures. performs all aspects Guest Experience services, such as Guest engagement, translations and welcome to achieve the highest possible guest satisfaction. **Qualifications:** Proficiency in English and Chinese is a plus. Good communication skills and sense of ownership. **Primary Location:** CN-46-Sanya **Organization:** Park Hyatt Sanya Sunny Bay **Job Level:** Full-time **Job:** Front Office **Req ID:** SAN035027 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.