We are looking for a warm, engaging, and service-driven colleague to join our Front Office team as a Guest Relations Officer. This role is ideal for individuals who excel in personalized guest interactions and are passionate about creating exceptional experiences.

Role Overview:

As a Guest Relations Officer, your main goal is to ensure our guests feel warmly welcomed and valued throughout their stay. You’ll greet our VIP and long-term guests, assist with special requests, and proactively resolve any concerns, serving as a vital link between guests and our hotel services.

Key Responsibilities:

Communicate with guests before their arrival to prepare for their needs and make them feel special right from the start

Serve as the main point of contact for VIP guests during their stay, ensuring they have everything they need

Anticipate guest needs and provide thoughtful, personalized service

Handle guest feedback and concerns with empathy and efficiency

Work closely with teams like Housekeeping and Concierge to ensure that all guest's preferences are met

Keep guest profiles updated in our system to offer them the best possible experience

We are looking for a warm, engaging, and service-driven colleague to join our Front Office team as a Guest Relations Officer. This role is ideal for individuals who excel in personalized guest interactions and are passionate about creating exceptional experiences.

Role Overview:

As a Guest Relations Officer, your main goal is to ensure our guests feel warmly welcomed and valued throughout their stay. You’ll greet our VIP and long-term guests, assist with special requests, and proactively resolve any concerns, serving as a vital link between guests and our hotel services.

Key Responsibilities:

Communicate with guests before their arrival to prepare for their needs and make them feel special right from the start

Serve as the main point of contact for VIP guests during their stay, ensuring they have everything they need

Anticipate guest needs and provide thoughtful, personalized service

Handle guest feedback and concerns with empathy and efficiency

Work closely with teams like Housekeeping and Concierge to ensure that all guest's preferences are met

Keep guest profiles updated in our system to offer them the best possible experience

Previous experience in guest relations or front office work is preferred

Excellent communication and interpersonal skills are a must, along with a keen eye for detail and a proactive approach to service

Ability to handle sensitive situations with kindness and professionalism

Familiarity with Opera or similar property management systems is an advantage

Proficiency in an additional widely spoken language would be an advantage

Previous experience in guest relations or front office work is preferred

Excellent communication and interpersonal skills are a must, along with a keen eye for detail and a proactive approach to service

Ability to handle sensitive situations with kindness and professionalism

Familiarity with Opera or similar property management systems is an advantage

Proficiency in an additional widely spoken language would be an advantage