**Description:** At Hyatt, **care connects us** . It all starts with people who care. We believe in the power of belonging – making people feel at home no matter where they are in the world. As a **Guest Relations Manager** , you’ll turn encounters into experiences and jobs into careers. **What You’ll Do** + Deliver personalized service and create memorable guest experiences. + Anticipate needs and handle VIP requests with empathy and professionalism. + Collaborate across departments to ensure seamless stays. + Resolve concerns with care, turning challenges into opportunities. + Build lasting connections with guests and colleagues. **Why Hyatt?** + **We Welcome You:** Here, you’ll always have space to be you. Our teams are a mosaic of cultures, identities, and ideas. Diversity, equity, and inclusion are at the heart of what we do. + **We Open Doors:** At Hyatt, there’s a home for every stage of your career. We nurture curiosity and provide opportunities for growth, from learning new skills to exploring international roles. + **We Care:** Care defines us. We create a culture of warmth, empathy, and respect – for our guests and for each other. **Qualifications:** **What We’re Looking For** + Experience in guest relations or front office within a luxury hospitality environment. + Strong interpersonal skills and a passion for service. + Ability to manage multiple priorities while maintaining attention to detail. + Fluency in English and Russian. **Primary Location:** AE-AZ-Abu Dhabi **Organization:** Grand Hyatt Abu Dhabi **Job Level:** Full-time **Job:** Front Office **Req ID:** ABU003139 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.