The stunning Forbes 4-Star Conrad New York is looking for a Guest Relations Manager to join the Guest Relations Team!

Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar, and in-room dining.

Reporting to the Director of Guest Relations, in this role will be responsible for improving the overall guest experience beginning with the pre-arrival process throughout the stay and through to follow up post check out. 

This ideal candidate will be very polished demeanor and the high level of communication skills required to work directly with all VIPs to create unique and memorable experiences.

Want to learn more? Hotel Website, Instagram, Facebook, Youtube

What will I be doing? 

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As the Guest Relations Manager, you will oversee all guest needs—including those of VIP guests—and communicate their requirements to the appropriate team members to deliver an outstanding guest experience. This position also encompasses concierge duties. In this role, you are responsible for shaping guests’ first impressions and are expected to carry out all responsibilities with the highest level of professionalism and service excellence.Meet, greet and direct Guests who enter the lobby areaServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirementsSeek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient mannerManage, record and resolve promptly Guest or customer complaintsEnsure a very high level of customer service is constantly maintained Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriateMaintain good communication and work relationships in all hotel areasComply with hotel security, fire regulations and all health and safety legislation

Assist with other departments, as necessary

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs

Salary Range: The annual salary range for this role is $70,000 to $75,000 a year and is based on applicable and specialized experience and location.

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