Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

You will responsible for ensuring an outstanding and personalized guest experience from arrival to departure. This role oversees all guest relations activities, including welcoming VIPs, handling special requests, managing guest feedback and complaints, and ensuring prompt and professional service recovery. Working closely with Front Office, Housekeeping, F&B, and other departments, the Guest Relations Manager ensures seamless coordination and consistent service standards across the hotel.

The role also involves leading, training, and motivating the Guest Relations team, monitoring guest satisfaction scores and online reviews, and implementing initiatives to enhance service quality. The Guest Relations Manager acts as a key brand ambassador, building strong guest relationships to drive loyalty, repeat business, and positive guest sentiment.

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken