Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartistu00ae, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartistu00ae.

Job description Act as a bridge between guests and operational departments, focusing on guest satisfaction and maximising the quality of services. Create a communication bridge between guests and operational departments. Shed light for all operational departments through the eyes of guests and deal closely with every request, problem, and need of guests. Find solutions by keeping guest satisfaction at the forefront. Approve the "Through Our Guests' Eyes" report prepared according to requests, needs, and demands placed by guests throughout the day. Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted at reception. Inform the General Manager, Hotel Manager, and other departments of VIP guests. Ensure that a Welcome Letter is written and sent to guests staying at the hotel. Ensure that reservations for the u00e0 la carte restaurants in the hotel are scheduled in an orderly manner. Identify the training needs of employees, prepare an annual training plan, and deliver the necessary training. Submit the training participation records to the Human Resources Department. Conduct an internal communication meeting with the department at least twice every month and record the items discussed. Responsible for procuring and protecting the supplies required to manage the office. Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that investments aim at achieving guest satisfaction. Identify the personal expectations and tendencies of guests and work on future concepts accordingly. Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs, and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests. Inform the General Manager about any diseases and health problems of guests. Prepare the "Monthly Timecard Report" for Guest Relations employees and submit the report to the Personnel Department. Prepare the weekly work schedules for Guest Relations employees. Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle. Take part in the Emergency Response Teams and manage and deploy his or her own team. Predict and ensure that all activities and purchased equipment and belongings do not harm the environment. Participate in all activities organised to protect biodiversity and share individual responsibilities to increase environmental knowledge and carry out necessary training. Provide minimum consumption of currently used materials and equipment (paper, printed matter, etc.). Implement necessary warnings and departmental training to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects on the environment and efficiency of energy on purchased items. Qualifications At least a bachelor's degree or vocational diploma. Experience: At least 7 years of experience in the hospitality industry following theoretical education. Foreign language: English proficiency is a must, as well as fluency in either Russian or German to communicate with guests. Courses and training: Prior attendance in seminars and training in the related field. Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera, etc.). Skills: Has excellent command of guest profiles. Trains his or her team and instructs them on how to address guests. Knows, applies, and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training and long-term work experience concerning methods, advanced techniques, special equipment, and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility. Additional information Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly. Handle chemicals safely, including carrying, storing, and using them in accordance with laws, controlling and reducing chemical contamination. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility. Carry out all other duties assigned by managers and hotel management not specified in the job description. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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