Guest Relations Agent - Seasonal

Department: Rooms Division, Front Office & Guest Services

Employment Type: Seasonal - Full Time

Location: Lebanon - Beirut

DescriptionThe incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.

Key Responsibilities\nCarry out all administrative duties in co-operation with Guest Relations Manager.\nDaily checks on the VIP lists and ordering of corresponding activities.\nMonitor and check the costs of VIP treatments.\nBe responsible for VIP Policy and ensure it is implemented fully.\nLiaise with all departments check all guest requirements and ensure that these are executed on day of arrivals.\nPre check all guest requirements three days prior to arrival and again the day before.\nPre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.\nGreet arrivals and escort all Guests to the rooms or suites.\nEnsure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.\nBe fully conversant with all hotel activities and promotions.\nAttend to daily guest requirements and enquires and help guide them with all necessary arrangements.\nPrepare all VIP amenities forms and distribute accordingly.\nUpdate guest profiles and check the existing one.\nMaintain tidiness in the building and clothing in the department.\nSupport the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.\nEnsure good co operation and regular exchange of information with all departments, such as the Front Office Manager.\n


Skills, Knowledge and ExpertiseEducation: Hospitality Management or related field
Experience: Front Office position
Competencies: Ability to work under pressure
                            Excellent written and verbal communication skills
                            Applies a professional, confidential and ethical approach at all times
                            People Oriented
                            Flexible and reliable
                            Tolerant and open minded
                            Knowledge of hotel operations & Computer system
                            General knowledge of tourist and business related information
                            Knowledge of hotel products and services