Job description / Role Job Type
Full Time Job Location
Cairo, Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartistu00ae, and let your heart guide you in this world where life beats faster.

Job description

The Guest Relations Agent serves as the primary point of contact for guests at Novotel Cairo Airport, ensuring a welcoming atmosphere and exceptional service throughout their stay. This role involves addressing guest inquiries, resolving issues, and enhancing the overall guest experience.

Key responsibilities: Guest assistance: Greet guests warmly upon arrival and provide assistance with check-in and check-out processes. Inquiry handling: Respond to guest inquiries, requests, and complaints promptly and professionally. Information provision: Provide information about hotel services, local attractions, and transportation options. Coordination: Collaborate with other departments to ensure guest needs are met efficiently. Feedback collection: Gather guest feedback and communicate insights to management to enhance service quality. Record maintenance: Keep accurate records of guest interactions and special requests. Qualifications High school diploma or equivalent; additional education in hospitality is a plus. Previous experience in a customer service or hospitality role preferred. Strong communication and interpersonal skills. Proficiency in English; additional languages are an advantage. Additional information Experience is an asset. Prior experience working with Opera or a related system. Fluency in English. Additional languages are a plus. Our commitment to diversity & inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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