Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Nestled in a natural environment between sandy mountains and deep blue seas is Mu00f6venpick Resort El Quseir. 250 rooms built in traditional Nubian style operated with collaborative, friendly, and ambitious teamwork.

Our commitment to diversity & inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Job description Provide a warm welcome to the guests, and oversee VIP arrivals and departures. Keep an updated record of the guests' information in the system and handle complaints and concerns. Deal effectively with any guest comments and complaints, taking full ownership of the situation. Assist the front desk, ensuring room changes and Accor Live Limitless member arrivals are carried out smoothly. Adhere to and hold agents accountable to leading quality assurance standards and service essentials for guest relations agent to ensure guest satisfaction results. Qualifications Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected. Must be flexible in terms of working hours. Must have excellent written and verbal communication and guest interpersonal skills. Knowledge of computerized front office systems. Recognized commitment to guest service, exceeding guest expectations and anticipating needs. Has outstanding guest service skills, professional presentation, and sophisticated communication skills. Self-motivated and able to make quick decisions, solve problems, initiate action, and complete assignments on a timely basis. Previous experience in front office operations including front desk and reservations. Speaks fluent German and English. Has very good computer skills. At least 2 years of experience in the hotel field as a guest relations agent will be an advantage. Additional information

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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