**Additional Information** **Job Number** 26002956 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Be empowered.** + **Begin:** Personalised onboarding program & staff accommodation subject to availability to support your start + **Belong:** A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another + **Become:** Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels + **Be connected:** Numerous employee events and team-building activities to strengthen our “Team Spirit” + **Be honored:** Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide + **Be well:** Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement **Be you.** **_At the Dual-Brand Hotel “Sheraton & Marriott Frankfurt Airport Hotel,” two premium brands unite to form one exceptional employer!_** _Have you already discovered your passion for the Guest Service Center & Guest Relations in all its facets? Then start your journey with us as a_ **_Manager Guest Service Center / At Your Service (m/f/d)_** _. Two brands – endless possibilities!_ Your key responsibilities include: + Ensuring the highest possible guest satisfaction through in-depth analysis of guest feedback, lobby presence, proactive service, and anticipating guest needs + Preparing VIP arrivals and inspecting rooms + Managing and maintaining guest profiles + Direct communication with guests, customers, and colleagues across all channels and from all parts of the world + Ensuring maximum employee satisfaction + Coordinating and leading the operational shift + Training new team members + Conducting employee development conversations **Be able.** + You enjoy coordinating and talking on the phone + You always have an open ear for the needs of our internal and external guests, and you thrive on handling complex tasks thanks to your organizational talent + You’re eager to develop yourself every day, learn new things, and be part of a supportive and ambitious team + You remain calm and composed, even in stressful situations + You’ve already gained experience in a similar leadership position and/or have completed training in hotel management + Your communicative nature sets you apart, and you feel very comfortable in both German and English—any additional language is a plus **Be connected.** We look forward to getting to know you! Once we receive your application, we’ll get back to you promptly. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law_ \#LI-AR2 When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.