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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Relation Executive

Integrated Facilities Management

Job profile:

·       Qualification              : Graduation or Diploma in any discipline (hospitality, nursing, psychology are highly preferred)

·       Industry Type            : IT / FM Service

·       Overall Experience   : 2 – 4 years in IFM /

·       Industry Experience: 2 – 4 years

·       Technical Skills         : MS Office & Outlook, Social Media Marketing

·       Generic Skills (E)      : Communication, Interpersonal, Time Management

·       Behaviors                   : Passion for wellbeing, Self-Starter, Innovative mindset, Team work, Learning attitude, Proactiveness & Positive thinking

Job Aim:

Manage the client’s Wellness initiatives like Employee Assistance Program, Livewell and similar initiatives focusing on improving employee health & fitness. Drive new initiatives towards employee wellbeing and be the single point of contact for all employees physical, emotional, social and mental well being.

Responsibilities

1.     Plan & organize offline/online engagement activities on the various wellness initiatives of the client

2.     Coordinate with multiple stakeholders including but not limited to POCs from the Client, Vendors, Facility Operations, Customer Relationship Management, Marketing & Communications in facilitating training sessions/awareness kiosks/workshops/bay walks, both online & offline, around employee health & fitness under different wellness initiatives

3.     Work on improving the awareness levels of wellness initiatives among employees and achieve the set utilization percentages

4.     Evaluation of the vendors providing service(s) for wellness initiatives and preparing of Scope of Work

5.     Maintaining a track of activities under wellness initiatives and sharing of reports in the required format(s) within agreed turnaround times

6.     Monitor and measure vendor performance on a regular basis and conduct troubleshooting activities, if required

7.     Be the “Go to” person for all employees physical and mental wellbeing. Be the first point of contact if employees wish to reach out for any assistance and guidance.

8.     Create health benchmarks and metrics to measure employee wellbeing, track and report consistent improvement

9.     Coordinate the Health Risk Assessment (HRA), encourage larger participation and  identify actions based on the results and track progress

10.  Work with Health Ambassadors to ensure employees returning to office are made comfortable and feel safe

11.  Coordinate the various activities at the site like RTPCR / RAT testing, vaccination drives and any others that may be set up

12.  Work with cafeteria vendors to put together healthy and nutritious meals for the employees

13.  Understand the Workplace Culture and Environment and suggest changes to ensure enhanced physical and mental wellbeing

14. Enhances the Environment, Health & Safety function reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to task accomplishments

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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