Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Guest relations agent

The Guest Relations Agent is responsible for delivering outstanding guest service experiences from check-in to check-out. This role acts as the primary point of contact for guests, ensuring their comfort, resolving any issues promptly, and providing personalized services that reflect the hotel's high standards.

Greet and welcome guests upon arrival with a warm and professional demeanor. Assist with check-in and check-out procedures efficiently and accurately. Handle guest requests, inquiries, and complaints in a timely and courteous manner. Provide information on hotel facilities, services, and local attractions. Coordinate special guest requests (e.g., room preferences, special occasions, amenities). Liaise with other departments (housekeeping, maintenance, F&B) to ensure guest satisfaction. Maintain updated knowledge of hotel policies, promotions, and room availability. Record guest feedback and contribute to improving guest satisfaction scores. Anticipate guest needs and offer proactive assistance. Promote hotel services, facilities, and upgrades when appropriate. Qualifications Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office. Excellent communication and interpersonal skills. Friendly, empathetic, and service-oriented personality. Proficient in using hotel management software and Microsoft Office. Ability to multitask and remain calm under pressure. Fluent in Russian and English (additional other languages are a plus). Flexibility to work shifts, weekends, and holidays as needed. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Apply Now