An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.

What will I be doing?
 

As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment

Ensuring all departments are kept informed of guest needs and feedback

 

Support Operations Management team to respond immediately to changes received

Ensure high levels of communication are maintained between the Operations Department and other departments

 

Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractorsLiaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availabilityEnsure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place

Guest Operations Manager with training needs and development

 

Maintain good communication and work relationships in all hotel areasEnsure that staffing levels are maintainedComply with hotel security, fire regulations and all health and safety legislationBe environmentally aware

What are we looking for?

 

An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Customer Service experience in supervisory or higher capacityAbility to listen and respond to demanding guest needsExcellent leadership skillsExcellent interpersonal and communication skillsAccountable and resilientCommitted to delivering high levels of customer serviceAbility to work under pressureFlexibility to respond to a range of different work situationsExcellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar roleA degree or diploma in Hotel Management or equivalentPassion for delivering exceptional levels of guest serviceHigh level of IT proficiency

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!