**Description:** + To pro-actively build relationships with guests on behalf of the hotel through by involving the management team by way of introduction at key touch points such as arrival and departure, social spaces, drinking and dining, and events. To assign the management team members as guest contacts during their stays and visits to events and outlets. + To maintain a presence in key areas of the hotel during times of guest movements, including but not limited to arrival & departure, meal times, special events, and other peak times + To frequently evaluate the processes in Guest Experiences and the rest of the hotel and come up with new and innovative ways to deliver rare and intimate experience to our Guests + To ensure that all Guest Experiences ambassadors, representatives and associates deliver the brand promise - service touches and signature experiences - and provide exceptional guest service at all times. + To ensure that Guest Experiences employees also provide excellent service to internal customers as appropriate. + To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met by a manager. + To ensure that all Guest Experiences employees are aware of current promotions, policies and other important information. + To ensure that all Guest Experiences employees are familiar with the hotel’s products and services. + To implement consistent guest recognition programs and maintain a relevant guest history database. + To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. + To spend time in Guest Experiences areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise. + To ensure that guest history records are accurately maintained + To coordinate between departments in order to monitor each guest touch point, especially the Housekeeping Butlers, Food & Beverage, and Front Office. + To monitor service standards in general, working through the respective Head of Department to take corrective action where necessary. + § To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities. + To ensure that all V.I.P. and long stay guests are met on arrival by the appropriate hotel representative. + To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. + To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. + To make sure that Guest Experiences employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. + To ensure that all guest details are entered correctly in accordance with the principles of clean data. + To be aware of new market trends and service(s) offered by competitor hotels and the industry in general, to “be one step ahead” where appropriate. **Qualifications:** **Core Skills** **Produces Quality Work** + The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes. Utilizing analytics tools, such as Hysat, to track guest preferences and behavior. Generating reports on key metrics such as occupancy rates, guest satisfaction scores, and revenue per available room (RevPar). + Achieves ResultsThe ability to identify priorities, solve problems, produce desired results and be accountable for commitments. + Promotes Teamwork and CollaborationThe ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives. Lead as the Hotel Hysat Champion, including Hysat monthly meeting, investigations and responses to feedback – from all channels. + Communicates EffectivelyThe ability to listen actively and identify appropriate messages and delivery methods to effectively influence others. + Shows Initiative and ResourcefulnessThe ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically. + Focuses on CustomersThe ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction. **Primary Location:** TH-Bangkok **Organization:** Park Hyatt Bangkok **Job Level:** Full-time **Job:** Front Office **Req ID:** BAN001772 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.