Job description / Role Job Type
Full Time Job Location
Abu Dhabi, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Position summary:

The Guest Experience Specialist plays a key role in creating memorable guest experiences by providing exceptional, personalized service from arrival to departure. This role focuses on guest engagement, satisfaction, and loyalty by proactively anticipating needs, resolving concerns, and ensuring every guest feels genuinely valued.

Key responsibilities: Welcome and engage guests with a warm and professional demeanor throughout their stay. Serve as the main point of contact for VIP guests, special requests, and guest feedback. Ensure all guest preferences and special occasions are noted and acted upon. Coordinate with relevant departments (Housekeeping, Food & Beverage, Concierge) to deliver seamless service. Handle guest concerns or complaints with empathy, professionalism, and efficiency. Conduct room inspections for VIP arrivals and ensure rooms meet brand standards. Maintain a strong presence in the lobby to assist guests and enhance visibility of guest services. Assist with check-in and check-out processes when needed. Promote hotel services, facilities, and loyalty programs to enhance the guest experience. Support in collecting and analyzing guest feedback to identify service improvement opportunities. Qualifications & skills: Proven passion for guest service and a commitment to delivering a luxury experience. Excellent verbal and written communication skills. Previous experience in guest relations, front office, or a similar role in hospitality is preferred. Proficiency in Opera or similar property management systems is an advantage. Strong interpersonal skills with the ability to engage and connect with a diverse range of guests. Flexibility to work various shifts, including weekends and holidays. Additional languages (e.g., German, Russian, Chinese, French) are a strong asset. Ideal candidate traits: Naturally warm, approachable, and service-driven personality. Problem-solver with a positive attitude. A team player with the ability to work independently. Comfortable engaging with guests face-to-face and resolving issues on the spot. Qualifications:

Passionate, action-oriented, and hardworking personalities with a minimum of 1 year work experience in hotel operations.

The ideal candidate should have a customer-focused mindset, alongside fluent communication skills in English and German or Arabic or Russian, as well as already located within the United Arab Emirates.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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