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At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven and detail‑oriented Guest Experience Officer to join our team on a 6‑month temporary contract.

This role is ideal for hospitality professionals who are passionate about guest experience and committed to delivering personalized, memorable stays that exceed expectations.

About the Role

As a Guest Experience Officer at Grand Hyatt Barcelona, you will be responsible for ensuring an exceptional guest journey from arrival to departure, acting as a key point of contact and a true ambassador of the brand.

You will work closely with the Front Office and other departments to anticipate guest needs, manage special requests, and deliver the highest levels of satisfaction.

This is an operational role with rotating shifts, including weekends and public holidays.

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven and detail‑oriented Guest Experience Officer to join our team on a 6‑month temporary contract.

This role is ideal for hospitality professionals who are passionate about guest experience and committed to delivering personalized, memorable stays that exceed expectations.

About the Role

As a Guest Experience Officer at Grand Hyatt Barcelona, you will be responsible for ensuring an exceptional guest journey from arrival to departure, acting as a key point of contact and a true ambassador of the brand.

You will work closely with the Front Office and other departments to anticipate guest needs, manage special requests, and deliver the highest levels of satisfaction.

This is an operational role with rotating shifts, including weekends and public holidays.

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Key ResponsibilitiesGuest Experience Personalized ServiceProvide a warm and professional welcome, ensuring a smooth and memorable guest journeyManage check‑in and check‑out processes, delivering a seamless experienceHandle guest inquiries, special requests, and concerns promptly and effectivelyApply service recovery techniques to resolve issues and ensure guest satisfactionFollow up with guests to gather feedback and support continuous improvementGuest Experience Management VIP RelationsBuild strong relationships with VIPs and returning guestsRecord guest preferences in the system to personalize future staysCoordinate amenities, upgrades, and special experiencesAnticipate guest needs and consistently exceed expectationsCollaboration TeamworkCoordinate with Housekeeping, Front Office, Concierge, and other departments to ensure a seamless experienceMaintain effective communication to manage complex guest requestsContribute to a collaborative, positive, and guest‑focused team environmentSystems Operational ControlMaintain accurate guest records using Opera / Opera CloudEnsure confidentiality of guest information at all timesUse internal tools to track guest satisfaction and service qualityBrand Representation Continuous ImprovementRepresent the Grand Hyatt brand with professionalism, empathy, and attention to detailContribute to continuous improvement initiatives related to guest experienceEnsure compliance with internal policies, quality standards, and safety proceduresQualifications RequirementsFluency in English and Spanish, both spoken and writtenPrevious experience in a guest‑facing role within the hospitality industryExcellent communication and interpersonal skillsStrong ability to multitask and prioritize effectivelyProactive, customer‑focused, and empathetic attitudeFamiliarity with Opera / Opera Cloud is a plusGood knowledge of Microsoft OfficePassion for hospitality and delivering exceptional guest experiencesCare Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work every day.

What You’ll Love About Us12 complimentary nights per year at Hyatt hotels worldwideSpecial hotel rates for your family and friends from day one50% discount on food and beverages at selected Hyatt hotelsEmployee cafeteriaFree access to a wellbeing platform focused on mental health and personal developmentContinuous learning opportunities and global career growth prospectsBe Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized as a Great Place to Work.

Join Grand Hyatt Barcelona as a Guest Experience Officer (6‑month temporary contract) and help create meaningful, connected, and exceptional guest experiences.

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

Key ResponsibilitiesGuest Experience Personalized ServiceProvide a warm and professional welcome, ensuring a smooth and memorable guest journeyManage check‑in and check‑out processes, delivering a seamless experienceHandle guest inquiries, special requests, and concerns promptly and effectivelyApply service recovery techniques to resolve issues and ensure guest satisfactionFollow up with guests to gather feedback and support continuous improvementGuest Experience Management VIP RelationsBuild strong relationships with VIPs and returning guestsRecord guest preferences in the system to personalize future staysCoordinate amenities, upgrades, and special experiencesAnticipate guest needs and consistently exceed expectationsCollaboration TeamworkCoordinate with Housekeeping, Front Office, Concierge, and other departments to ensure a seamless experienceMaintain effective communication to manage complex guest requestsContribute to a collaborative, positive, and guest‑focused team environmentSystems Operational ControlMaintain accurate guest records using Opera / Opera CloudEnsure confidentiality of guest information at all timesUse internal tools to track guest satisfaction and service qualityBrand Representation Continuous ImprovementRepresent the Grand Hyatt brand with professionalism, empathy, and attention to detailContribute to continuous improvement initiatives related to guest experienceEnsure compliance with internal policies, quality standards, and safety proceduresQualifications RequirementsFluency in English and Spanish, both spoken and writtenPrevious experience in a guest‑facing role within the hospitality industryExcellent communication and interpersonal skillsStrong ability to multitask and prioritize effectivelyProactive, customer‑focused, and empathetic attitudeFamiliarity with Opera / Opera Cloud is a plusGood knowledge of Microsoft OfficePassion for hospitality and delivering exceptional guest experiencesCare Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide how we work every day.

What You’ll Love About Us12 complimentary nights per year at Hyatt hotels worldwideSpecial hotel rates for your family and friends from day one50% discount on food and beverages at selected Hyatt hotelsEmployee cafeteriaFree access to a wellbeing platform focused on mental health and personal developmentContinuous learning opportunities and global career growth prospectsBe Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized as a Great Place to Work.

Join Grand Hyatt Barcelona as a Guest Experience Officer (6‑month temporary contract) and help create meaningful, connected, and exceptional guest experiences.