**About Us** Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge. Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits! **Your day to day- Inspire Incredible** **Guest Love & Service Excellence** • Lead initiatives to improve Guest Love metrics, focusing on structured arrivals and departures Conduct proactive Medallia analysis and drive service recovery actions to reach the 87% target. • Strengthen VIP arrival experiences, ensuring elevated luxury touchpoints and smooth interdepartmental execution. **Operational Leadership & Support** • Act as the primary escalation point in the absence of the Front Office Manager. • Deliver real-time coaching during peak business periods and ensure consistent colleague support. • Enforce IHG brand standards, service consistency, and security protocols. **Team Development & Performance Management** • Mentor GSAs and Supervisors, preparing them for future leadership roles. • Roll out structured training programs and performance feedback frameworks. • Champion a culture of recognition and engagement through platforms such as the Appreciation Station. **Strategic & Financial Contributions** • Contribute to upselling strategies, driving incremental revenue across room types and packages. • Assist with budgeting, scheduling, and payroll, optimising resource allocation. • Identify operational improvements that enhance guest experience while increasing efficiency. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.