**Description:** + Engage guests in a courteous and efficient manner, ensuring they are satisfied with their experience, and offering any assistance as necessary. + Be pro-active in seeking guest comments and feedback, maintaining excellent public relations. + Ensure that Guest History records are maintained and that Guest Profile is completed to agree with standards at all times, for both individual and group guests. + Maintain deeper understanding of the surroundings including but not limited to Apgujeong, to promote the culture of Seoul ad recommend to guests. + Be fully responsible for HySat communication throughout the hotel, communicating guest feedback and responding in a timely manner. **Qualifications:** + Ideally with a university degree or diploma in Hospitality or Tourism management. + Experience in Guest Relations / Guest Experience + Good problem solving, administrative and interpersonal skills are a must. **Primary Location:** KR-11-Seoul **Organization:** Andaz Gangnam Seoul **Job Level:** Full-time **Job:** Front Office **Req ID:** SEO002226 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.